If you’re looking to implement a chat bot for messenger, the first thing you should do is figure out what you want it to do. The best chat bots are capable of performing a variety of tasks, so you should be able to find one that fits your specific needs.

Heyday

A Heyday chatbot for messenger is a smart way to improve your customer service while increasing revenue. These virtual assistants can recommend products, answer questions, and even provide order updates. They’re a great way to increase customer satisfaction and reduce response times.

Heyday, a Montreal-based startup, offers a conversational AI solution for retailers. It’s designed to automate the most common customer interactions. This includes answering basic inquiries, delivering order updates, and capturing leads.

Heyday’s AI layer can help you understand how customers are behaving and improve sales. The company also provides text analysis and sentiment analysis.

In addition to the aforementioned features, Heyday also offers a hybrid solution that combines a smart conversational agent with a live chat application. When you combine these two solutions, you’re left with a unified experience that keeps your brand in your customer’s face, across every stage of the purchase cycle.

TD Ameritrade1

TD Ameritrade has launched a new chat bot on Facebook Messenger that allows users to receive financial updates, news, and educational videos. The new TD Ameritrade1 chat bot is powered by artificial intelligence (AI) and machine learning. It is designed to be an easy-to-use voice assistant.

With the launch of the TD Ameritrade1 chat bot on messenger, users can now access financial market information, educational videos, and live client service anytime, anywhere. This chatbot also provides users with instant updates on their accounts and portfolios.

The TD Ameritrade1 chat bot will be available through Facebook Messenger and third-party platforms such as Amazon Alexa and Apple Business Chat. It will provide investors with education and updates on the US and Asian markets.

Contextual

Contextual chat bots have been around for quite some time. They are an artificial intelligence (AI) powered assistant that recognizes and uses conversational context. These smart bots help companies deliver personalised, customer-first experiences.

The technology behind contextual chatbots is a combination of AI, machine learning and data-centric focus. In particular, a contextual chatbot remembers the last few interactions of a user and generates responses based on the data.

Conversational AI chatbots use Natural Language Processing and Machine Learning to understand user intent and respond in a manner that makes sense. For example, a healthcare chatbot can extract patient information and recommend appropriate treatment plans.

Hybrid

Hybrid chat bots are a unique way to streamline customer engagement. They use both AI and human employees to deliver a seamless support experience.

Chatbots offer a wide variety of uses and benefits for businesses. They can assist customers with task-specific questions, answer open-ended queries, and perform manual administrative tasks. And as a result, they can save businesses up to 30% on their customer support costs. However, a chatbot isn’t always able to handle complex issues. The complexity of a problem or a question will determine whether it needs to be handled by a bot or by a human.

Hybrid chatbots can work with existing agents, enabling them to provide a more personal experience to customers. This combination of human and machine resources helps to improve customer satisfaction and reduce the workload of human agents.

Track purchase history

One of the coolest features of Facebook messenger is its chat bot. This small piece of software can automate many of the functions associated with customer service. It is also capable of handling more complex tasks. By leveraging this feature, you can improve your customer engagement and conversion rates. Additionally, your customer service staff can spend less time answering the phone.

To achieve this feat, you need to make use of a number of chatbot features aplenty. The most noteworthy is the ability to track and manage customer conversations in real time. Another nifty feature is the ability to deliver contextually relevant content in response to a customer’s question or request.

Follow up with people who abandon the conversational commerce process

Using a chat bot is a great way to get back those lost leads. In addition to boosting sales, a chatbot can be used to provide real time customer service. Having a live representative can be a godsend to a frustrated customer.

While using a chatbot to manage your customer service queue isn’t for the faint of heart, a little finesse goes a long way. By utilizing a machine learning algorithm, a bot can be configured to follow up with customers who abandon their carts. A bot can also be used to make recommendations to the rest of the team, ensuring that each and every abandoned cart is recovered.